Terms & Conditions
Reservations Terms and Conditions
Please read the following carefully, all policies are strictly enforced. It is your responsibility to become familiar with ALL Southern Resort Group policies and procedures and to verify dates and other information upon confirmation.
Check-in time is after 4:00 p.m. day of arrival.
You will be checking-in at:
700 Biltmore Ave.
Asheville, NC 28803
Checkout time is 11:00 a.m. Prompt checkout is required to insure quick and efficient turnaround.
Hours of Operation: 24/7
24 Hour Full Concierge Service Available.
Call us in advance and we will plan your Itinerary and have it ready for you at Check-in.
Front Desk open 24 Hours
Seasonal Heated Pool
Open 7am – 10pm
Open 5am – 11pm
We accept MasterCard, Visa, and Discover.
All reservations are subject to state and county sales taxes; all quoted nightly rates include a processing fee, this fee varies based upon the size of the luxury condominium you are reserving and is disclosed in detail in your contract. Payment is due day of check in. To reserve your stay all you need to provide is a valid credit card.
There is a 4% Convenience Fee on all reservations.
Please read the rental agreement when you receive it. You may either email the agreement to firstname.lastname@example.org, or fax it to 828-293-1011.
CANCELLATIONS AND REFUNDS:
There will be no refunds for cancellations made 48 hours or less prior to your check in date. A full refund will be given if a cancellation is made before the 2 day mark.
There will be no refunds or compensation for late check-ins, early check-outs, Acts of God, Mother Nature, acts of war, acts of government agencies, road maintenance, gas shortages, a/c, power, TV, cable, satellite, internet, phone, or water outages.
Asheville is a unique area that strives to maintain as green of a lifestyle as possible and our staff here at the Residences at Biltmore would like to continue that philosophy. As a part of our effort to maintain a green routine, our property will provide the following services daily to help keep you comfortable at no additional cost.
Upon checkout, your room will receive a full departure cleaning. If you would like to inquire about additional housekeeping services during your stay, please contact the front desk for further assistance by dialing 706 from your in room phone. Thank you for your assistance in keeping the planet green!
LOST OR LEFT BEHIND ITEMS:
Southern Resort Group is not responsible for any lost or left behind items. If you do leave something behind please let us know and we will do our best to locate that item for you. Renters are responsible for the shipping costs of returning that item.
If you have any issues with your condo during your stay please notify a Southern Resort Group employee (828-772-6601) so we may resolve the issue as quickly as possible. Some maintenance issues cannot be resolved by a Southern Resort Group employee and must be resolved by a professional. Maintenance/mechanical repair is typically not immediately available in the area. If a situation arises that cannot be resolved in a reasonable time frame and you or someone in your party is stressed or uncomfortable due to age or illness, we will do our best to place you in an alternate condo. This depends upon availability, and will only be considered under extreme circumstances such as a failed air conditioner during extremely hot weather, or a loss of water for an indeterminate length of time. Some issues may or may not be resolved during your stay.
All of our condos are NON SMOKING. If it is discovered smoking occurred inside or around a condo, renter will receive a $250 fine, plus any additional costs for cleaning or damage.
We do allow pets under 40 pounds in select pet friendly condos. We have a $100 nonrefundable pet fee. Please let your reservationist know that you are planning to bring your furry friend
OTHER RENTER DETAILS:
We rent to responsible adults over the age of 21 only. All guests under the age of 21 must be accompanied for the entire stay by a parent or legal guardian.
OCCUPANCY: NO PARTIES. The occupancy of the unit will not exceed the predefined maximum occupancy for each condo. Noise levels must not exceed the point where it is disturbing neighbors.
DAMAGES: If there is any damage to the unit during your stay you must report it immediately. Guests assume responsibility to care for the condo, furnishings and amenities. The guest will be accountable for any damages excluding normal wear and tear. An excessive cleaning fee may be assessed if home is left in unsanitary or disorderly condition.
TERMINATION BY OWNER / SUBSTITUTIONS: We strive to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, we cannot absolutely guarantee a specific property. We reserve the right to change property unit assignment without liability should rental property become unavailable. Where comparable properties are not available, guests will have the option of selecting from available properties at the published rate or receiving a complete refund.