FAQ
Common Questions about Vacation Rentals
We accept MasterCard, Visa, AMEX, and Discover. To reserve your condo use the Book On-line feature of the website or give us a call. Payment will be taken upon check-out. All you need to reserve your stay is a valid credit card.
*Rates do not include taxes, pet fees, special request items, or off site activities
– To make a modification to your reservation please call 1-888-786-3648
– No refunds 48 hours prior to your check-in date.
The hotel lobby and front desk is located in the building near the entrance of the property, 5 Caledonia Rd., Asheville, NC 28803.
– Check-in is any time after 4 p.m. day of arrival.
– Directions and information will be sent via email prior to your check-in date. Please return your signed Rental Agreement
Check out time is by 11 a.m. on your day of departure. Please keep in mind that your key card will no longer work after 11 a.m. on the day of your departure. To check out: leave your key card on the kitchen counter and have a safe trip home!
The pool is seasonal and opens/closes at different times each year depending on the weather. It’s usually open between the middle of May through the middle of September, but it’s best to check with our concierge to see if they’re able to provide you with more detailed information.
Wireless internet is available throughout The Residences at Biltmore’s property.
Asheville is a unique area that strives to maintain as green of a lifestyle as possible and our staff here at The Residences at Biltmore would like to continue that philosophy. As a part of our effort to maintain a green routine, our property will provide the following services daily to help keep you comfortable at no additional cost.
– Towel Exchange
– Trash pickup
Upon checkout, your room will receive a full departure cleaning. If you would like to inquire about additional housekeeping services during your stay, please contact the front desk for further assistance by dialing 0 from your in-room phone.
Thank you for your assistance in keeping the planet green!
All hotel suites have satellite television service. Each suite has flat-screen televisions with DVD players in every bedroom and living room.
Our hotel suites and the facilities are entirely nonsmoking. If it is discovered smoking occurred within or around a suite the renter will receive a $250 fine, plus any additional costs for cleaning or damage. However, there are designated smoking sections on the property. Please ask the concierge desk for the exact location.
Dial 0 on in-room phone or 1-888-786-3648.
Yes, we do allow pets under 40 pounds in select pet friendly condos. We have a $100 nonrefundable pet fee. Please let your reservationist know that you are planning to bring your furry friend.
Ingles is located 2 miles south on Biltmore Ave./ Hendersonville Rd.
Click here to see our Location/Directions page
