Frequently Asked Questions

Book Your Suite Today

Accommodations

Services

Location

Sales

Events

Is the hot tub open?

Our outdoor hot tub is open year-round.

I have a service dog. Do I have to pay the pet fee?

I have an emotional support/comfort/therapy animal. Do I have to pay the pet fee for him/her?

I have to go to an event where my service dog will be an inconvenience. Can I leave him at the hotel while I'm gone?

Do you offer room service?

When and where do I check out?

I found a lower rate somewhere else. Will you match it?

Do you offer discounts to seniors, military, or AAA members?

Do you have a pool?

What is your cancellation policy?

What forms of payment do you accept?

Do you offer group rates?

Are you pet-friendly?

Is smoking allowed on the property?

Do you accept reservations from local residents?

Opening for Displaced Residents, Recovery Workers, and Emergency Personnel Oct. 25

We will re-open on October 25 for displaced individuals, families, recovery workers, and medical personnel. The city is currently under a…

Due to the severe flooding and devastation caused by Hurricane Helene, The Residences at Biltmore has been evacuated along with many other…

You may have heard that Asheville is a top location for seeing the beauty of nature’s change from summer to fall - after all, we just earned…