Asheville, NC hotel - The Residences at Biltmore

COVID-19 Updates

Buncombe County Closes Lodging Facilities to Leisure Travel Through April 9th

We regret to inform you that due to Buncombe County’s Stay Home, Stay Safe declaration, The Residences at Biltmore is closed through at least April 9th, 2020. Certain exceptions are being made for non-leisure travelers (details below).

Buncombe County Supplemental Declaration and Interpretive Guidance

Nearly all reservations with an arrival date of March 27th, 2020 through April 9th, 2020 have been cancelled in our effort to fully comply with the declaration.

Buncombe County has stated that they will amend the declaration and may extend it beyond April 9th as more information becomes available. The next two-weeks is critical for the county in terms of reducing the transmission of COVID-19 and the impact it has on the local health care system.

Exceptions for non-leisure travelers are being made. If one of the following describes your situation please contact us at (828) 350-8000 so that we may confirm your status and plan for your arrival:

  • Essential business travelers
  • Health care workers or anyone providing essential medical services
  • Locals seeking shelter for a variety of reasons, including those fleeing domestic violence
  • Travelers passing-through for one night on their way to another destination

Buncombe County has ordered any visitor entering the county to self-quarantine for 14 days. This means if you’re traveling to Asheville, the current recommendation is that you and those traveling with you not leave your hotel room for 14 days after arriving unless your purpose falls under the guidelines of “essential activities” and/or “essential services”. This applies to those arriving within the timeline of the declaration and beyond, until further notice.

State of North Carolina Stay at Home Order

On Friday, March 27, 2020 Governor Roy Cooper signed Executive Order 121, ordering North Carolinians to remain in their homes except for performing essential work and essential activities such as taking care of others, obtaining necessary supplies, and for health and safety purposes.

You can read the full statewide declaration and the FAQ’s about the declaration at the links below:

North Carolina Executive Order 121

North Carolina Stay at Home FAQ’s

Cleaning Protocols

The Residences at Biltmore takes pride in maintaining a high standard of cleanliness and hygiene. The health and safety of our guests and staff is our top priority. In response to the coronavirus, we are implementing additional COVID-19 cleaning protocols to ensure the health, safety, and well-being of our guests, such as:

  • Increasing the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, and countertops) with the continued use of hospital-grade disinfectant.
  • Updating our employees with the latest information regarding the virus and its spread.

Updated Cancellation Policy

Given the unique circumstances, we are making adjustments to our cancellation policy, effective immediately.

Any reservation may be canceled before NOON on the day of a scheduled arrival with no fee until further notice. Please contact our front desk as soon as possible to update us on the status of your stay.

Thank you for the trust and support you have in us. We look forward to welcoming you back to Asheville soon.

Azalea Bar & Kitchen

Following the instructions outlined by the Governor of North Carolina, Azalea Bar & Kitchen will remain closed until at least April 29th.

Read COVID-19 Statement

Biltmore Estate Information

Biltmore continues to update their website about what’s happening on the estate. You can follow along at the link below:

COVID-19: Health and Safety Update

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