Asheville, NC hotel - The Residences at Biltmore

COVID-19 Updates


UPDATE: Buncombe County Lodging Facilities are Open with Restrictions

In keeping with the Buncombe County’s Stay Home, Stay Safe declaration, and in conjunction with the State of North Carolina’s Stay at Home Order, The Residences at Biltmore is open to leisure travel, as of May 22, 2020.

Buncombe County Supplemental Declaration and Interpretive Guidance

Buncombe County has stated that the occupancy of lodging establishments with lodging capacities of greater than 10 units – like The Residences at Biltmore – is limited to 50 percent.

Cleaning Protocols

The Residences at Biltmore takes pride in maintaining a high standard of cleanliness and hygiene. The health and safety of our guests and staff is our top priority. In response to the coronavirus, we are implementing additional COVID-19 cleaning protocols to ensure the health, safety, and well-being of our guests, such as:

  • Increasing the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, and countertops) with the continued use of hospital-grade disinfectant.
  • Updating our employees with the latest information regarding the virus and its spread.

Updated Cancellation Policy

Given the unique circumstances, we are making adjustments to our cancellation policy, effective immediately.

Any reservation may be canceled before NOON on the day of a scheduled arrival with no fee until further notice. Please contact our front desk as soon as possible to update us on the status of your stay.

Thank you for the trust and support you have in us. We look forward to welcoming you back to Asheville soon.

Azalea Bar & Kitchen

Following the instructions outlined by the Governor of North Carolina, Azalea Bar & Kitchen will remain closed until at least June 1st.

Read COVID-19 Statement

Biltmore Estate Information

Biltmore continues to update their website about what’s happening on the estate. You can follow along at the link below:

COVID-19: Health and Safety Update

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