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The Residences at Biltmore: The #1 Hotel in Asheville on TripAdvisor.com
May 20, 2008
At The Residences at Biltmore we strive to provide an Asheville hotel experience you will never forget. The comfort, enjoyment and overall satisfaction of our hotel guests are our number one priority. One of the key ways we achieve our customer service goals and maintain the quality of our luxury hotel in Asheville is to have a strong online presence on a variety of hotel and hospitality web sites where previous hotel visitors and guests have the opportunity to voice their opinions about our facilities, staff, location and amenities. One of the most popular hotel web sites we have been featured on over the last year is TripAdvisor.com.
Web sites like TripAdvisor.com provide great value online to those visiting the Asheville area because they create an objective space for Asheville hotel visitors to speak openly about their experiences and feelings. Our staff here at The Residences at Biltmore believes this is essential to our success and allows us to continually improve our customer service and the travel experience of our hotel guests. Our goal isn’t to meet your needs and expectations…our goal is to exceed them!
Attending a Wedding at the Biltmore Estate? Then Choose a Hotel in Asheville that Is Unlike Any Other!
One major perk of staying at The Residences at Biltmore is our close proximity to the Biltmore Estate. Our 24-hour concierge staff can assist with booking tickets to the estate and events held on estate grounds. We are also located within 2 miles of the center of Downtown Asheville so attending events in the city is easy and stress free. According to TripAdvisor.com a couple stayed with us in April of 2008 in order to attend a wedding at the Biltmore Estate. Here is what they had to say:
“I wouldn't stay anywhere else in Asheville…My friend and I chose the Residences after an extensive search of properties in the Asheville area…Check in was a breeze.The staff was extremely friendly and professional (they even offered us a beverage as we checked in). After personally escorting us to our unit and showing us its features, we were left to unpack and enjoy ourselves. The unit was amazing - it met and exceeded all of our expectations. We rented a one bedroom (it's basically a large, well-appointed, fully-equipped one bedroom apartment!) and we both commented how this is the kind of place we could live in all the time. It truly felt like home while we were there… The staff remained helpful throughout our stay - offering recommendations on things to do and places to eat. All of their recommendations were spot-on…Bottom line, we had a wonderful experience while in Asheville, and The Residences at Biltmore played an extremely important role in that. This will continue to be our first choice of places to stay in this town, and we have already recommended it to family and friends.”
Planning a Romantic Mountain Getaway? Choose an Asheville NC Hotel that Makes Your Special Trip Their #1 Priority
The Residences at Biltmore knows that honeymoons and anniversaries are some of the most memorable times in a couple’s life together. It is essential that an anniversary trip or honeymoon to the beautiful city of Asheville North Carolina be special and a time to create memories that will last for years to come. At The Residences at Biltmore our 24 hour travel concierge consistently has your best interests in mind and is available both night and day to assist with all of your travel needs. We also strive to help you create a unique, romantic atmosphere whether you plan to have dinner on the town or stay in for the night in your hotel suite with all the comforts of home. A number of couples have visited The Residences at Biltmore to celebrate their marriage and reported back to TripAdvisor.com. Here is what some of them had to say:
"The Absolute Best Customer Service. My husband and I stayed at The Residences for our honeymoon. It was a wonderful experience. The customer service and personal attention we received during our stay was second to none. The staff went out of their way to make sure that we enjoyed our honeymoon. We really felt like they were there to help us and not just trying to make a buck. They helped us get directions to where we needed to go, got us tickets to the Biltmore Estate, gave us tips about where to eat and visit. The room was awesome! It was very clean and had a contemporary feel to it. It was by far the best deal in town…It has a different feel than your average hotel. I would recommend this hotel to anyone.”
“Luxurious Residences at Biltmore. My husband and I just stayed at The Residences at Biltmore over the Valentine's Day weekend…We absolutely loved The Residences at Biltmore and would highly recommend it to anyone that wants to stay in a 5 star property that doesn't yet charge a 5 star price…The hotel is located in Biltmore Village and very close to downtown Asheville so it was super convenient to go places…When we arrived at the hotel, we were greeted at the door by our concierge. She was ready and waiting for us and the check-in was very quick…Everyone addressed us by name each time they saw us without even looking it up. Very impressive. When we got to our room, I was delightfully surprised to see a beautiful arrangement of flowers, more champagne, and chocolate covered strawberries waiting for us. The hotel provides luxury concierge service so you can call ahead and arrange for almost anything to be waiting for you upon arrival. And they take care of all of your requests while you are there. My husband took me out to dinner and when we returned, there was a bath drawn in our Jacuzzi tub sprinkled with rose petals and lovely candles all over the bathroom. My husband wanted to have a surprise waiting for me--and it was fantastic! The rooms are so lovely and have an elegant mountain lodge atmosphere…But the best part of the entire stay was dealing with the staff. They were polite, professional and accommodating. They know their stuff and it shows. We will definitely return to The Residences at Biltmore in the future.”